We are looking for passionate, driven and experienced staff to join our fun & exciting team!
If you have a strong background in hospitality, then we’d love to hear from you.

About us:
Boundary Island Brewery is an internationally award-winning waterfront brewery at Mandurah Quays Marina, overlooking the stunning Peel Estuary. With our relaxed and fun culture and commitment to excellence, Boundary Island Brewery has become a must-visit destination in Mandurah.

The venue features an onsite brewhouse, private sky deck with bar, indoor and outdoor fireplaces, Texan smoker, woodfired pizza oven, and a beautiful alfresco area for long lunches.

About the role:
As a Front of House Supervisor at Boundary Island Brewery, you will play a crucial role in ensuring smooth operation of our establishment. You will be responsible for providing exceptional customer service and leadership, maintaining compliance with RSA, upholding workplace standards and overseeing the front of house during your rostered shift.

Please note this role is ongoing, starting immediately with training provided to get you ready for our busy summer season!

About you:
You're the hospitality all-star we've been searching for—someone who lights up a room with your friendly, personable approach and makes every guest feel like they've just arrived at their favourite spot. Your exceptional communication skills shine through whether you're guiding your team, chatting with regulars, or welcoming first-timers to our waterfront brewery. You've built your reputation on being attentive to both guest needs and team dynamics, never missing those small details that make big differences. Your solid work ethic is evident in everything you do, from maintaining standards during our busiest rushes to helping where needed when things get hectic.

What truly sets you apart is your ability to remain as cool as a perfectly chilled beer even when the pressure's on—no challenge rattles your positive attitude. Most importantly, you're passionate about fostering a team culture where everyone thrives, laughs, and delivers their best together.

If you're ready to bring these qualities to Boundary Island Brewery, we might just have your next workplace waiting.

Duties:
• Opening and closing the venue as per procedures, including till reconciliations and processing end of day reports.
• Ensure compliance with RSA regulations at all times, including checking IDs for patrons who appear under the age of 25.
• Ensure all guests are met on arrival and warmly welcomed, shown to their table (if booked) as well as thanked upon departure, providing exceptional customer service with a calm, friendly, and attentive demeanour.
• Demonstrate extensive knowledge of all products, including current beers, alcohol content, and percentages, and remain updated on menu’s and specials.
• Interchange between floor and bar duties as required, including clearing and wiping tables, checking on meals, and maintaining cleanliness standards.
• Serve drinks efficiency, correctly and accurately, particularly being able to serve the perfect craft beer.
• Work effectively in a noisy, high-pressure environment, multitasking and remaining organised with a positive attitude during busy periods.
• Checking and updating rosters for your scheduled shift to ensure staff levels are optimised.
• Approving shift timesheets.
• Receive orders and payments efficiently using POS system, demonstrating active listening skills, memory for different customer orders, and the ability to upsell.
• Receiving stock orders and putting away.
• Troubleshooting and managing grievances.
• Leading and motivating the bar and wait staff to optimise efficiency and creating a positive team environment.
• Keep the front of house clean, tidy and well organised, restocking and replenishing supplies as needed.
• Perform other duties as required.

Qualifications and Skills Required:
• Previous experience in hospitality or customer service roles preferred, however training can be provided for the right applicant
• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment.
• Strong attention to detail and the ability to maintain cleanliness and organisation in the bar and floor areas.
• Ability to work well in a team environment and take direction from managers as well as lead junior staff.
• Basic math skills and the ability to process orders and payments accurately and efficiently.
• Cocktail preparation and barista skills an asset.
• Adaptability and flexibility to meet changing business needs and work schedules.
• Physical stamina to stand and walk for extended periods and lift moderate weights.
• Positive attitude, professionalism, and a willingness to go above and beyond to ensure guest satisfaction, and an excellent experience.

Minimum Requirements:
• Must be over the age of 18 to work behind the bar area.
• Valid RSA (Responsible Service of Alcohol) certification.
• Approved Manager card (or prepared to obtain prior to appointment)
• Current Food Safety Training Certificate.
• Nights & Weekend availability is a MUST

Application Process:
When applying, please include the phrase 'FOH Supervisor - I found the hidden hops!' in your email subject line. This helps us know you've read our full job description and have an eye for detail (a crucial skill in our busy brewery!)

In your application, please answer the following three questions:
• Do you have a current Western Australian RSA?
• Do you have a current Approved Managers Red Card? Or are you willing to obtain one prior to commencement?
• Tell us why you’d make a great leader at Boundary Island Brewery!

To apply please make sure you’ve read the above, and email your responses, resume & reference details to hr@boundaryislandbrewery.com.au