We are looking for passionate and driven Bar & Floor staff to join our fun & exciting team ready to kick start our next summer season! If you have a strong background in hospitality or a desire to learn from some of our amazing senior team then we’d love to hear from you.

About us: 

Boundary Island Brewery is located on the waterfront at Mandurah Quays Marina, overlooking the stunning Peel Estuary. With our relaxed and fun culture, Boundary Island Brewery has become a must-visit destination in Mandurah. The venue features an onsite brewhouse, private sky deck with bar, indoor and outdoor fireplace, Texan smoker, woodfired pizza oven, and a beautiful alfresco area for long lunches.

About the role:

As a FOH Customer service member of the Boundary Island Brewery, you will play a crucial role in ensuring smooth operation of our establishment. Reporting to the Front of House Manager or shift supervisor, you will be responsible for providing exceptional customer service while maintaining compliance with RSA and upholding workplace standards

Floor Duties:

Main Duties:

• Greet all customers upon arrival and direct them to their tables if booked, providing exceptional customer service with a calm, friendly, and attentive demeanour.
• Demonstrate extensive knowledge of all products
• Interchange between floor and bar duties as required, including clearing and wiping tables, checking on meals, and maintaining cleanliness standards.
• Work effectively in a noisy, high-pressure environment, multitasking and remaining organised during busy periods.
• Perform other incidental and peripheral duties as requested by the employer or management team.

Bar Duties:

Main Duties:

• Ensure compliance with RSA regulations at all times, including checking IDs for patrons who appear under the age of 25.
• Demonstrate extensive knowledge of all products, including current beers, alcohol content, and percentages, and remain updated on menu changes through provided training.
• Process orders and payments efficiently using a till or handheld device, demonstrating active listening skills, memory for different customer orders, and the ability to upsell.
• Keep the bar area clean and tidy, restocking and replenishing supplies as needed, including the takeaway fridge, and ensuring the glass area remains clean and organized.
• Work effectively in a noisy, high-pressure environment, multitasking and remaining
  organized during busy periods.
• Perform other incidental and peripheral duties as requested by the employer or management team.  

Qualifications and Skills Required:

• Previous experience in hospitality or customer service roles preferred however training can be provided for the right applicant
• Excellent communication and interpersonal skills, with the ability to provide exceptional customer service in a fast-paced environment.
• Strong attention to detail and the ability to maintain cleanliness and organization in the bar and floor areas.
• Ability to work well in a team environment and take direction from supervisors.
• Basic math skills and the ability to process orders and payments accurately and efficiently.
• Adaptability and flexibility to meet changing business needs and work schedules.
• Physical stamina to stand and walk for extended periods and lift moderate weights.
• Positive attitude, professionalism, and a willingness to go above and beyond to ensure guest satisfaction.

Minimum Requirements:

• Must be over the age of 18 to work behind the bar area.
• Valid RSA (Responsible Service of Alcohol) certification.
• Current Food Safety Training Certificate.
• Nights & Weekend availability is a MUST

To apply please send a copy of your Resume & references to hr@boundaryislandbrewery.com.au or call us on 08 9584 8482 to discuss further.